Support
Need a hand with Odyssia? Start with the answers below, or write to us.
Contact us
Email [email protected]. We usually reply within 2 business days. Write from the email address on your account if your question is about your account, and tell us your username.
For privacy questions and requests, email [email protected].
Common questions
I forgot my password
- On the Log in screen, tap Forgot password?
- Enter the email address on your account and send the link.
- Open the email from Odyssia on your phone and tap the link. It opens the app.
- Choose a new password.
The email can take a few minutes, so check your spam folder. If you log in with your username, you still need your email address to reset your password.
How do I change my email address?
You can't change it in the app yet. Email [email protected] from your current address with your username and the new address, and we'll help. If you no longer have access to the old address, tell us, and we'll ask you some questions to confirm the account is yours.
How do I delete my account?
In the app, go to Profile → Settings → Delete account, enter your password, and confirm. See Delete your account for what's deleted, what's kept, and how to ask us if you can't use the app.
Who can see my trips?
New trips are public: anyone can see them. To make a trip private, open it and tap Public to switch it to Private. Then only you and the collaborators you invite can see it. See the Privacy Policy for details.
How do I report something?
Tap ⋯ next to a comment, on a trip, or on someone's profile, and choose Report. Pick a reason and send it. We aim to act on reports within 24 hours. See the Community Guidelines for more.
How do I block someone?
Open their profile, tap ⋯, then Block. You won't see each other's profiles, trips or comments, and they aren't told. To unblock them, go to Settings → Blocked accounts.
How do I choose which notifications I get?
Go to Profile → Settings → Notifications. Push notifications turns push on or off for that phone. Below it, turn each type on or off: likes, comments, replies, new followers, and invitations. The types apply to both the list under the bell and push.
If push is blocked in your phone's settings, the app shows a link to them. On Android you can also choose how each kind (Activity, Invitations) alerts you, under the app in your phone's notification settings.
Something isn't working
Make sure you have the latest version of the app and a working internet connection, then close and reopen the app. If it still doesn't work, email [email protected] with what you were doing, what you expected, what happened, your phone model, and a screenshot if you can.